Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

404 Keystone Road
Southampton, PA, 18966
United States

(215)791-4332

Terms & Conditions

Maecenas faucibus mollis interdum. Aenean lacinia bibendum nulla sed consectetur. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec id elit non mi porta gravida at eget metus.

Terms & Conditions

Agreement between User and www.xenoilofficial.com

Welcome to www.xenoilofficial.com. The www.xenoilofficial.com website (the "Site") is comprised of various web pages operated by Xenoil, LLC ("Xenoil"). www.xenoilofficial.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.xenoilofficial.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.xenoilofficial.com is an E-Commerce Site.

The purpose of this Site is to sell through eCommerce. Our products sold on this Site are called XenoWax™ which is a sustainable machinable wax.

Electronic Communications

Visiting www.xenoilofficial.com or sending emails to Xenoil constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Xenoil is not responsible for third party access to your account that results from theft or misappropriation of your account. Xenoil and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Xenoil does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.xenoilofficial.com only with permission of a parent or guardian.

Links to Third Party Sites/Third Party Services

www.xenoilofficial.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Xenoil and Xenoil is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Xenoil is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Xenoil of the site or any association with its operators.

Certain services made available via www.xenoilofficial.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.xenoilofficial.com domain, you hereby acknowledge and consent that Xenoil may share such information and data with any third party with whom Xenoil has a contractual relationship to provide the requested product, service or functionality on behalf of www.xenoilofficial.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.xenoilofficial.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Xenoil that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Xenoil or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Xenoil content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Xenoil and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Xenoil or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Xenoil from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Xenoil Content accessed through www.xenoilofficial.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Xenoil, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Xenoil reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Xenoil in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Xenoil agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. XENOIL, LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

XENOIL, LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. XENOIL, LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL XENOIL, LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF XENOIL, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Xenoil reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Commonwealth of Pennsylvania and you hereby consent to the exclusive jurisdiction and venue of courts in Pennsylvania in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Xenoil as a result of this agreement or use of the Site. Xenoil's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Xenoil's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Xenoil with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Xenoil with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Xenoil with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Xenoil reserves the right, in its sole discretion, to change the Terms under which www.xenoilofficial.com is offered. The most current version of the Terms will supersede all previous versions. Xenoil encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Xenoil welcomes your questions or comments regarding the Terms:

Xenoil, LLC

404 Keystone Road

Southampton, Pennsylvania 18966

Email Address: info.xenoil@gmail.com

Telephone number: (215)791-4332

Effective as of August 01, 2019

Return Policy

Cancellations

Customer service is our top priority. We understand that mistakes are made, and orders sometimes need to be cancelled or postponed. When that's the case, please call us immediately at 215.791.4332.

An order can only be cancelled if we haven't shipped it yet. Due to the time-sensitive nature of cancellations, we do require that requests for cancellation or postponement be handled over the phone so that we can guarantee that your request is honored.

Returns

Please contact us within 30 days of receipt of the order to request a Return Material Authorization (RMA) if you wish to return the material. RMAs are required for all returns. Our customer service team must be contacted within 30 days of receiving material at 215.791.4332.

Standard Size Materials

To make your shopping experience easy, we have pre-determined “standard” sizes that you can quickly order. However, all of our materials are actually cut from full sized mill lengths. If the item you wish to return has been cut to a “standard” size, a restocking fee of 20% may apply to certain materials. Our customer service team will review your order for potential cost to re-inventory the cut material. If a new order is placed, we can waive the restocking fee.

Incorrect or Damaged Materials

Returns policy doesn't apply to any orders that were delivered in a damaged or incorrect condition. If there was an error in product, quality or quantity please contact our customer service team at 215.791.4332 for refund or replacement.

Return Process

  • Step 1: Call 215.791.4332 or Email sales@xenoilofficial.com

  • Step 2: Provide your order number and reason for return. We will provide you with a Return Material Authorization (RMA) form to include in the package when you ship it back to us. The RMA will include the return address.

  • Step 3: Ship the item back via UPS, FedEx, USPS or other carrier to the return address listed on the RMA.

  • Step 4: Provide us with the tracking number once the item has shipped. You may call or email (sales@xenoilofficial.com) customer service with this information. As soon as we receive the material back, the warehouse will restock it and a refund will be issued.

Refunds

After receiving the RMA and shipping the product back, please contact us with the return tracking number to ensure your refund is processed as quickly as possible. Once your Return Material Authorization (RMA) is received back to us and processed by the warehouse, your refund will be completed. You will be refunded back to your original form of payment. Refunds are processed on the next business day following our re-stocking of your returned materials. Total processing days will vary based on days for shipping and re-stocking.